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Creators/Authors contains: "Kaplan, Leah"

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  1. Systems engineering has often concerned itself with how operator and customer roles change when systems change. In the context of automated vehicles (AVs), it has been assumed that operators will be removed from the system architecture; however, new insights reveal that the role of operators, typically thought of as drivers, has been transformed, not eliminated. In this study, we identify how different types of door-to-door transportation services use varying organizational architectures to achieve required functions, and explore how these architectures might this change with emergence of automated door-to-door transportation services. We draw on prior research, archival documents, and semi-structured interviews with AV technical and operational experts to identify and detail required functions for these services. Preliminary results reveal that, counter to the commonly-held belief, the structures of commercial AV services more closely parallel traditional taxi organizations rather than current ride-hailing services based on their capital cost and human labor requirements. Future research will explore short and long-term development pathways for AV systems and their associated structural and functional requirements. While the structures of these AV companies will continue to develop alongside the automation technologies, early explorations of AV organizations can reveal multiple possible development pathways for AV services and highlight potentially desirable or undesirable intermediary stages. 
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  2. null (Ed.)